Home / Service Scheduler

Service Scheduler

  • Full Time
  • Ottawa
  • Salary: $TBD

Website The Armstrong Monitoring Corporation

Service Scheduler, Service Coordinator

We are seeking an energetic Customer Service Scheduler who is passionate about quality and keen to learn and contribute in a positive, high-performing team environment.

Position Summary:

Responsible for working with AMC customers and certified AMC Technicians to quote and schedule service calls (site visits), ensure that the service technicians are aware of the site details (equipment requiring service, and necessary supplies and spares required to complete the work), and that service technicians’ schedules are efficiently laid out.

Your responsibilities will also include

  • Business communications and correspondence
  • Working with Microsoft computer applications and Custom Scheduling Software
  • Office management adherence to administrative procedures.

Applicants must have very strong interpersonal skills.  Because this position involves interaction with many people and deals with multiple tasks concurrently, multitasking, communication and organizational skills are essential.

Essential Job Duties and Responsibilities:

  • Contact customers to schedule preventative maintenance service appointments.
  • Offer Service Agreements to new and existing customers.
  • Verify and update customer information in our service software on an ongoing basis.
  • Record and track service appointments for customers and technicians.
  • Assign service appointments to technicians and identify or order any parts or specialty equipment that that may be required.
  • Obtain customer purchase order numbers and credit card numbers.
  • Respond to customer service inquiries.
  • Perform general clerical duties such as record maintenance.
  • Provide quotations for regular maintenance/service.
  • Provide quotations for replacement equipment as required.
  • Perform follow up calls to retrieve purchase orders for completed work.
  • Prepare paperwork for invoicing
  • Provide detailed analytical reports as required
  • Provide backup assistance to the Scheduling Team Lead on an as needed basis

Essential Job Requirements:

  • Attention to detail, excellent organization skills, customer service experience, business oriented
  • Bilingual (English and French) is considered a strong asset

Experience:

  • office, clerical
  • customer service
  • basic understanding of technical terms

Required Skills:

  • customer oriented
  • proficient with MS Office – Excel, Word, Outlook
  • bilingual preferred
  • must be polite, courteous, and professional
  • independent self starter, capable of working with minimal supervision
  • effective communications skills – both verbal and written
  • strong organizational skills
  • comfortable using the telephone

Working Conditions:

Candidates are requested to advise of any employment accommodation requirements on their CV.  As noted above, we value and believe in diversity and are keen to help people be successful.

Minimum 40.0 working hours per week – may require extra hours during month end and quarterly reporting periods.

Candidates may work at home, but the preference is to work from the office at least some of the time

AMC complies with and continuously endeavors to exceed statutory requirements, regulations and approved codes of practice to ensure a safe and healthy working environment.

 

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their manager.

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Armstrong Monitoring
215 Colonnade Road South
Ottawa, Ontario, Canada
K2E 7K3
Toll Free: 
1 800 465 5777
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